Refund & Returns Policy
Alexander House of Flowers – Refund & Returns Policy
At Alexander House of Flowers, we take great pride in providing fresh, high-quality flowers and gifts. Flowers are natural products, and their freshness and longevity can be affected by many factors after they leave our care, including:
- How they are handled after collection or delivery.
- Whether they are kept in fresh water.
- Exposure to heat, direct sunlight, air conditioning, or cold temperatures.
- How they are transported, stored, and cared for.
- Seasonal availability and the natural characteristics of different flower varieties.
Because of these factors, we do not offer refunds or accept returns on fresh flowers once they have been collected or delivered.
Reporting Quality Concerns
If you believe there is a genuine quality issue with your order, please contact us within 24 hours of delivery or collection. We may ask you to provide clear photos of the flowers and details of the issue so we can investigate.
If, after our assessment, we determine that the issue is due to the quality of the flowers or an error on our part, we may offer a store credit. The value of the store credit will be determined based on our investigation and may be for all or part of the purchase amount, depending on the circumstances.
Store Credit Conditions
- Is issued at the discretion of Alexander House of Flowers.
- Is not redeemable for cash or a cash refund.
- Must be used within 6 months from the date of issue.
- Will expire after 6 months if not used.
Our Commitment to Customer Service
We are committed to providing excellent customer service and will always review genuine concerns fairly. If you have any questions about your order, please contact us and we will do our best to assist.